Teaching the world how to use Lotus Products since 1994
The Case for End-User Training
When your organization decides to roll out a new software application or upgrade an existing application, it is making a significant investment. In return for that investment, the organization expects to realize substantial productivity gains. All too often, however, the expected gains fail to materialize, and in some cases, overall productivity may actually decline as end-users spend too much time contacting their over-burdened support staff with the most basic questions about the new software.
This helps to explain why inadequate end-user training is one of the most frequently cited reasons for the failure to realize the expected benefits of a software deployment. Unfortunately, this important knowledge is often learned after the fact. Organizations that include end-user training as an essential step in the deployment process generally have the smoothest deployments, the fewest end-user complaints, and derive the maximum benefit from the new software. If you examine the most competitive companies in each industry, you find that they tend to be those that strongly emphasize employee training and development.
The Cost of Inadequate Training
The consequences of inadequate training extend far beyond the first few weeks of a new deployment. In many cases, employees who receive no instruction on the new features of a software product will never acquire this knowledge on their own. Instead, they continue to use the less-efficient methods that they already know. For example, an employee tasked with sending out a weekly newsletter via Notes Mail who does not understand how to create groups or use stationery will wind up entering the recipient names and boilerplate text manually, and repeating this operation every week. Similarly, an employee who does not know how to import a vCard attachment into his or her Contacts will wind up typing that information manually. Taken together, all of these little inefficiencies add up to a very substantial cost to the organization - the cost of inadequate training.
For these reasons, end-user training must be considered a required step in any software deployment. It is simply wishful thinking to expect employees to figure out the features of a new software product on their own, and if they are not using those features, then the rationale for the entire software deployment is undermined.
The ReCor Solution
ReCor has been developing and delivering end-user training for over 15 years. We have successfully trained millions of users worldwide. We will listen to what your company requests and then work with you to implement an effective training solution. The result is training that fits within your budget and infrastructure, training that your employees will actually use, and training that helps you make the most of your investment.
For a complete list of ReCor training options, click here.