Teaching the world how to use Lotus Products since 1994
Supporting Your Help Desk
Whether you are deploying Lotus Notes to new users or upgrading existing users, you will discover that many users require on-going support in the months following a rollout. LearningDocs training can assist your users in communicating with your help desk staff during the post-deployment period. Users can access LearningDocs as the first line of support, thereby reducing the load on your help desk personnel and lowering your support costs.
By using LearningDocs, your help desk staff can send messages with links to specific lessons in response to user questions. When the user receives the message and clicks on the link, the user will find step-by-step instructions on performing the desired task. Help desk staff can also create a list of frequently asked questions in the LearningDocs Discussion view with corresponding answers.